Your responsibilities:
- Daily contact with the customer by telephone and mail
- Travel consultancy through system
- Assisting travelers during unexpected travel difficulties
- After-sales service of customer inquiries, e.g. cancellations, complaints
- Introducing process improvements.
Requirements:
- Experience in the customer service area
- Fluent knowledge of German (min. C1)
- English min. B2
- University degree (bachelor/master)
- Three-shift work: Weekdays: 6:00-14:00, 14:00-22:00, 22:00-06:00, Weekends: 9:00-17:00 or 10:00-18:00
- Two working weekends per month
What do we offer:
- Work in a successful well-organized international organization
- The possibility of using German on a daily basis
- Full-time employment contract
- Attractive benefits
- Professional trainings & development
- Working in modern and friendly environment
- 100% remote work model (office is in Warsaw)