Your responsibilities:
- Be the primary interface on a day-to-day basis with direct account responsibility for customers
- Carry out contract reviews on orders / schedules
- Progress/expedite orders as requested
- Process request for quotations
- Process customer returns
- Investigate credit and debit requests and queries to issue credit/debit as necessary
- Review, action and issue all relevant order related reports
- Answer technical queries from customers as required using the intranet technical reference and to offer alternatives using available resources
- Proactively perform quote follow up
What your background should look like:
- Experience in Customer Service
- Fluency in English and French (at least C1 level)
- Good time management and ability to prioritize tasks
- A passionate team player with Customer Focus and organizational agility, who can work under pressure and provide timely follow up as well as resolution of issues and inquiries
- Multitasking out of the box thinker with a positive attitude, able to listen and being patient
- Problem solving skills as well as negotiating skills are necessary to succeed
- Success-oriented, open-minded, organized, resilient even in stressful situations
- Ability to work on a hybrid model (work from the office 1 day a week after 6 week onboarding)
What our client offers:
- Private medical healthcare for you and your family
- An attractive package of extra benefits of your choosing
- Fresh fruit and delicious coffee
- Flexible working hours
- Modern and comfortable office with a chill-out zone
- Additional day off for your birthday
- Work in a team where a good atmosphere and team spirit is one of the greatest values